Frequently Asked Questions

No installation at all. Simply place it on your benchtop, fill the 4L water tank, plug it in, and you're ready to go. Perfect for renters and anyone who doesn't want to modify their plumbing.

The T1 uses a 75G reverse osmosis (RO) membrane with 0.0001μm filtration precision. RO is recognised as the most effective home filtration method for removing PFAS, heavy metals, bacteria, and other contaminants — achieving over 90% desalination rate.

Room temperature for everyday drinking, warm water at approximately 45°C (perfect for baby formula and honey drinks), and hot water at 85°C or 100°C boiling for tea, coffee, and instant noodles. Hot water is ready in about 3 seconds.

The RO membrane typically lasts 12-18 months under normal use. The pre-filter (PP + carbon) should be replaced every 6 months. We offer convenient filter subscription plans so you never forget.

Yes, the MySea T1 is configured for the Australian standard 240V/50Hz power supply with a Type I three-pin plug. The heating element operates at 2,100W.

Yes. MySea Enterprise Pty Ltd is based in Melbourne and provides a 2-year warranty on the main unit. Our local team handles all after-sales support, repairs, and replacement parts.

Absolutely! We offer custom colour options and logo engraving for corporate gifts and business orders. Minimum order quantities apply for customisation — contact us for details.

The T1 has been certified by TÜV Rheinland Australia and holds RCM (Regulatory Compliance Mark) certification for electrical safety (Certificate AZ 69027889, valid until April 2029). It is fully compliant with AS/NZS 60335.2.15:2019 and AS/NZS 60335.1:2020 safety standards for liquid heating appliances. The product has been supplied to five-star hotels in China, demonstrating proven quality and safety.